Shipping Policy

Shipping

All shipments are processed in Switzerland or USA. Orders are shipped on Business Days only.

Orders are shipped by DHL, FedEx, UPS, & USPS for a speedy delivery. We ensure each purchase during the time it is in transit until it is delivered to you. If you wish to track your parcel and have not received an email with your tracking details, please email us and we will track your shipment for you.

All orders will be shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer.

If you have for any reason refuse delivery you will still be charged the duties and taxes. Your item will be returned to CHIMUK and you will be directly charged for the unpaid duties and taxes along with the additional shipping costs.

Most orders will be dispatched within 3 working days subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or if items are out of stock.

If you wish to receive an update about your shipment or have any questions about shipping to your country, please e-mail chimuk.handknit@gmail.com .

For all North American inquiries, contact Katie Baric +1 919-434-8072

For all European inquiries, contact Rosa Brem +41 79 637 37 85